Generator remote monitoring
With Kelm’s Mobile Link monitoring plan, if your generator has a fault, we’re notified and send a technician out to correct it, with no service call fee.
Generator remote monitoring: an overview
Most homeowners only find out their generator has a problem when the power goes out and nothing happens. Remote monitoring changes that. Generac’s Mobile Link connects your generator to the internet and reports its status, exercise runs, outages and faults.
Kelm’s Mobile Link monitoring plan goes a step further than an app on your phone. When your generator reports a fault, Kelm is notified and sends a technician out to correct the issue, and monitoring customers aren’t charged a service call fee for that visit. The plan also includes the Silver maintenance package, one full checklist visit a year, for both air-cooled and liquid-cooled generators.
Monitoring plans run for a 12-month term, paid yearly or monthly. If your generator isn’t able to connect over Wi-Fi, a Mobile Link LTE device may be needed, and once installed, it’s yours to keep. We also help Generac and Kohler owners get Mobile Link or OnCue connected and working again when the connection drops.
What’s included
What this work typically covers. Your scope depends on your home and equipment.
Kelm is notified of faults
When your generator raises a fault, the alert comes to Kelm, not just to your phone.
A technician is sent out
We send a technician to correct the issue, with no service call fee for monitoring customers.
Silver Package included
One maintenance visit a year with the full 11-point checklist, for air-cooled or liquid-cooled units.
Exercise and outage status
See that the weekly exercise ran and when the unit starts, runs and returns to standby.
Wi-Fi or LTE connection
We connect Mobile Link over your Wi-Fi, or with a Mobile Link LTE device if Wi-Fi won’t work. The LTE device is yours to keep.
12-month term
Pay yearly or monthly over the 12-month term, with optional auto-renewal.
Monitoring troubleshooting we help with
- The app says the generator is offline or not communicating
- You changed your Wi-Fi router, network name or password
- Alerts stopped arriving, or arrive late
- The exercise schedule in the app doesn’t match what the unit does
- You bought a home with a generator and need to take over the account
Why homeowners call Kelm for remote monitoring
Certified Generac and Kohler dealer
We install and service both brands, so recommendations are based on your home, not on a single product line.
Electrical and fuel under one roof
Clint Kelm holds Texas Master Electrician and Master Plumber licenses and an RRC LP-Gas exemption, so the wiring, transfer switch and gas line are all handled by Kelm.
Standby generators since 2005
Clint has installed and serviced residential and commercial standby generators for two decades on the Gulf Coast.
Local and family-run
Kelm Home Services has been a family business for more than 50 years, based in League City and Santa Fe.
How it works
From your first call to a finished, tested job.
Call us
Tell us your generator’s make, model and whether it’s air-cooled or liquid-cooled.
Check the connection
We confirm whether Wi-Fi works at the unit or an LTE device is needed.
Connect and enroll
We set up Mobile Link and enroll your generator in Kelm’s monitoring plan.
We watch for faults
When the generator reports a fault, Kelm is notified.
We send a technician
A Kelm technician comes out to correct the issue, with no service call fee.
Remote Monitoring FAQ
Common questions about this service.
What happens when my generator has a fault?
Kelm is notified and sends a technician out to correct the issue. Monitoring plan customers aren’t charged a service call fee for that visit.
How fast will a technician come during a storm?
We get to monitored customers as quickly as we safely can. During a hurricane or widespread outage, safety and road conditions decide timing, which is why the yearly maintenance visit matters so much.
What maintenance is included?
The monitoring plan includes the Silver Package: one maintenance visit a year with the full checklist. If your generator is already due for service when you enroll, that visit is scheduled separately, and included maintenance starts with the next annual cycle.
How long is the commitment?
Monitoring plans run for a 12-month term, paid yearly in full or monthly for 12 months. If you cancel before the term ends, the rest of the term is due. Ask us about optional auto-renewal.
My generator has no Wi-Fi signal. Can it be monitored?
Yes. A Mobile Link LTE device may be needed. If so, it’s a one-time addition and the device is yours to keep.
Does monitoring work during a power outage?
On Wi-Fi, your router and internet need power too. An LTE device connects over the cellular network instead. We’ll recommend what fits your setup.
I have a Kohler generator. Can you help?
Our monitoring plan uses Generac Mobile Link. We can still help Kohler owners get OnCue connected; call and tell us about your unit.
Get an estimate for remote monitoring
Tell us about your home and the work you need. We’ll follow up by your preferred method.
Related services
Maintenance Plans
Choose Gold (two visits a year) or Silver (one visit a year) for your air-cooled or liquid-cooled standby generator. Every visit follows the same written checklist.
Learn moreGenerator Service & Repair
Diagnostics, alarm codes, repairs, parts and warranty work for Generac and Kohler standby generators, from a certified dealer that also installs them.
Learn moreGenerator Inspections
A thorough, documented look at a standby generator system, whether you’re buying a home, recovering from a storm or just not sure when it was last checked.
Learn moreStandby Generator Installation
Generac and Kohler standby generators installed by a licensed team that handles the electrical, the gas and the pad.
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